Client Quality Audit Questionnaire

Part of the New Directions Group

Recruitment and Training Specialists in the Pharmacy Sector

Client Quality Audit

Questionnaire and Computer Mouse

As part of our Quality Assurance process, please could you take a minute to complete our questionnaire.

The results of this questionnaire will help us to evaluate and improve the service we are providing to you.

Quality Audit Questionnaire

How long have you used our services?

On contacting New Directions, was the consultant knowledgeable, responsive and did they understand your needs? Yes No

Was the consultant professional? Yes No

Did the consultant deal with your request efficiently? Yes No

What was the name of the consultant that dealt with your requests?

How did you rate the quality of the locum(s) provided? Excellent Good Average Poor

Any further comments:

Does the consultant keep in regular contact with you? Yes No

Are New Directions your primary agency provider? Yes No

Do you use any other recruitment agencies? Yes No

If you answered yes, which other agencies do you use?

How does the service that New Directions provides compare with those of other recruitment agencies you use? Please comment:

From the following list, please select the factor(s) that are most important to you when choosing to use an agency?

Candidate Experience

Agency Charge Rates/Cost

Candidate Availability

Quality of Candidates

Agency Reputation

Locality of Agency to your business

Quality of Service

Do you have any suggestions on how New Directions could improve the service we currently provide?

How do you rate the overall service you receive from New Directions Professional? Excellent Good Average Poor

How do we rate in comparison to other companies that offer the same services? Please comment:

How likely are you to continue using our service? Very Likely Likely Unlikely Very Unlikely Unsure

On the basis of this website how comfortable are you in doing business with our company? Please comment:

Thank you for taking the time to help us improve our services.

Name:

Date: Wednesday 10th March 2010

Company: