Client Quality Audit Questionnaire

Part of the New Directions Group

Recruitment and Training Specialists in the Pharmacy Sector

Client Quality Audit

As part of our Quality Assurance process, please could you take a minute to complete our questionnaire.

The results of this questionnaire will help us to evaluate and improve the service we are providing to you.

Quality Audit Questionnaire

On contacting New Directions, was the consultant knowledgeable,
responsive and did they understand your needs? Yes No

Was the consultant professional? Yes No

Did the consultant deal with your request efficiently? Yes No

What was the name of the consultant that dealt with your enquiry?

How did you rate the quality of the locum(s) provided? Excellent Good Average Poor

Any further comments:

Does the consultant keep in regular contact with you? Yes No

Are New Directions your primary agency provider? Yes No

Do you use any other recruitment agencies? Yes No

If you answered yes, which other agencies do you use?

How does the service that New Directions provide compare with those of other recruitment agencies you use?

From the following list, please select the factor(s) that are most important
to you when choosing to use an agency?

Locum Experience

Charge rates/Cost

Staff Availability

Quality of Staff

Reputation

Locality

Quality of Service

Do you have any suggestions on how New Directions could improve the service we currently provide?

How do you rate the overall service you receive from New Directions Professional? Excellent Good Average Poor

Thank you for taking the time to help us improve our services.

Name:

Date:
Thursday 28th August 2008

Company: