Candidate Quality Assurance

Part of the New Directions Group

Recruitment and Training Specialists in the Pharmacy Sector

Candidate Quality Assurance

As part of our Quality Assurance process, we at New Directions Pharmacy would be grateful if you could take a minute to complete this questionnaire. Your response will assist us to not only evaluate and improve the service we are providing to you, but also improve locum working conditions and compliance.

Quality Audit Questionnaire

Please provide the name of the consultant you mainly deal with:

Do you find this consultant helpful, reliable and informative? Yes No

If your answer was no, please indicate your reasons why?

Would you prefer to have a 'dedicated' consultant? Yes No

Have you felt supported and valued as a contractor of New Directions Professional? Yes No

If your answer was no, please indicate your reasons why?

Do you receive prompt information regarding the bookings offered by us? Yes No

Would you prefer the specific details of each branch confirmed in writing?

i.e. (number of support staff (qualified/unqualified), number of items, number of addicts) * please note - if this service is provided, we cannot guarantee the information to be accurate on the day that you are contracted to work.

Yes No

Please provide suggestions of further information you would require us to confirm if we provide this service to you:

Does New Directions keep in regular contact with you? Yes No

From the following list, please select the factor(s) that are most important
to you when choosing to use an agency?

Amount of Work

Flexibility of Contracts

Quality of Service

Location of Contracts

Pay Rates

How do you rate the quality of service provided by New Directions? Excellent Good Average Poor

Please provide any further comments:

Do you use other agencies? If so, please state which agencies you use?

Do you prefer to work for any one company? If so, please indicate below:

Are there any companies or branches that you do not wish to work with?

How did you register with us?

How do you rate the way you register with us? Excellent Good Average Poor

If you feel there is a more efficient way of registering with us, please state below:

How do you prefer to receive booking confirmations? In the post E-mail SMS Text Over the phone

Are you aware of the services we offer via our website?

Direct booking: Yes No

Submit availability: Yes No

Do you use these services? Yes No

If your answer was no, please specify your reasons why not and how we can improve this service:

Is there a particular time of the day that you would like us to contact you?

How do you rate the service of providing accommodation on your behalf? Excellent Good Average Poor

Please state below any changes that could be made to improve this service:

Please use the space provided to indicate any suggestions on how you feel we can improve our services to our candidates?

Thank you for taking the time to help us improve our services.

Name:

Date:
Thursday 28th August 2008

Registration Number: