Candidate Quality Assurance

Part of the New Directions Group

Recruitment and Training Specialists in the Pharmacy Sector

Candidate Quality Assurance

Questionnaire and Computer Mouse As part of our Quality Assurance process, we at New Directions Pharmacy would be grateful if you could take a minute to complete this questionnaire. Your response will assist us to not only evaluate and improve the service we are providing to you, but also improve locum working conditions and compliance.

Quality Audit Questionnaire

How long have you used our services?

Please provide the name(s) of the consultant(s) that you mainly deal with:

Do you find the consultant(s) helpful, reliable and informative? Yes No

Please indicate your reasons why:

Does the consultant deal with your requests efficiently? Yes No

Does the consultant keep in regular contact with you? Yes No

Do you receive prompt information regarding the bookings offered by us? Yes No

Have you felt supported and valued as a contractor of New Directions? Yes No

Please indicate your reasons why:

Is New Directions the only agency that you use to source contracts? Yes No

If you answered no, which other agencies do you use and the reasons for using them:

How does the service that New Directions provides compare with those of other recruitment agencies you use? Please comment:

From the following list, please select the factor(s) that are most important to you when choosing to use an agency?

Amount of Work

Flexibility of Contracts

Quality of Service

Location of Contracts

Pay Rates

How did you register with us?

How do you rate the way you registered with us? Excellent Good Average Poor

Once accepted, how do you prefer to receive booking confirmations? In the post E-mail SMS Text Over the phone

Please comment if you have any feedback regarding our booking confirmations:

Are you aware of the full services that we offer via on this site?

Direct booking: Yes No

Submit availability: Yes No

Review past/present working history: Yes No

Do you regularly use these services? Yes No

If you answered no, please specify your reasons why not and how we can improve this service:

How do you rate the overall quality of service provided by New Directions? Excellent Good Average Poor

How likely are you to use this site as your primary source of information? Please comment:

How likely are you to recommend our website to a friend or colleague in the future? Please comment:

Do you have any suggestions on how New Directions could improve the service we currently provide to our candidates?

How likely are you to continue using our service? Very Likely Likely Unlikely Very Unlikely Unsure

Any other additional comments?

Thank you for taking the time to help us improve our services.

Name:

Registration Number:

Date: Thursday 11th March 2010